Frequently Asked Questions
We offer a variety of unit sizes, ranging from small 5x5 lockers for personal items to large 20 x 20 units suitable for furniture, business inventory, or entire households. Our team can help you choose the right size based on your needs and your budget!
Prices vary based on the unit size, location, and availability. We offer competitive rates and amazing promotions! Many self-storage providers increase rates just months after you move in, sometimes even doubling your rent. At Stor-It, we take a different approach, we do not do surprise rate hikes! We are up front honest and open!
No long-term commitment is required. Our rentals are month-to-month, giving you the flexibility to store for as long or as little you need.
To rent a unit, you will need a valid photo ID (e.g., driver's license or passport) and a signed rental agreement.
No, we do not require a deposit to hold, just your name and phone number!
No! Unlike the chain storage facilities Stor-It Self Storage does NOT make you take insurance! You can self-insure. Again, looking out for saving you money!
Access hours vary by location, but most of our facilities offer access 7 days a week 6:00 AM-10:00 PM. being in the Storage industry for over 30 years, we have heard horror stories of facilities that offer 24-hour access. Homeless people living in units, a higher rate of theft and crime. Please beware of facilities that offer 24 hr accesses. Our state- of -the -art security lasers engage at 10:00 PM and police are dispatched if alarms go off.
Absolutely! Our facilities feature gated access, security cameras, keypad entry, well-lit grounds, laser system, and individual unit locks to keep your belongings safe.
Yes! You can reserve a unit online, by phone, or in person. Reservations help ensure availability and lock in your rate.
Yes, prohibited items include hazardous materials, flammable liquids, explosives, illegal items, food, and live animals. If you are unsure, just ask our team for guidance.
Yes, we offer climate-controlled units to protect sensitive items like electronics, documents, wood furniture, and artwork from extreme temperatures and humidity.
Payments can be made online, in person, or by automatic billing. We accept most major credit cards and debit cards.
Late fees may apply if your payment is not received on time. Continued non-payment can result in lockout or unit auction per state laws. Contact us early if you need help managing your payment.
Yes, you can transfer to a different unit size based on availability. Our staff will assist you in finding the right fit.
Yes, we offer complimentary carts and dollies for on-site use to make moving easier.
Yes, we carry a full range of boxes, tape, bubble wrap, locks, and other packing supplies in our office.
We do not offer refunds or prorated rent for early move-outs. However, unlike many other facilities, your billing cycle is based on your move-in date, not the 1st of the month. This means your monthly rent is due on your anniversary date. As long as you move out on or before your next month's anniversary date, you will not be charged for the following month. Please plan ahead and give the office a 5-day notice when vacating your unit.
Absolutely! We welcome and encourage local businesses to store with us. We offer convenient delivery options, including direct-to-unit deliveries, to make running your business easier. Ask us about our business-friendly benefits!